Terms of Service

Effective date: August 19, 2026

1. The service

Sahaj Inbox provides tools for businesses to connect supported messaging channels and manage customer conversations through a shared workspace. Features, channel availability and limits may change as platforms and their policies evolve.

2. Eligibility and authority

You must be legally able to enter into these Terms. If you use Sahaj Inbox for an organization, you represent that you are authorized to bind that organization and to connect and manage the accounts and business assets you authorize.

3. Accounts and access

You are responsible for accurate registration information, protecting credentials, assigning appropriate workspace roles and all activity under your account. You must promptly notify us of suspected unauthorized access. You may not share reviewer, administrative or agent credentials with unauthorized persons.

4. Connected platforms

Your use of Facebook, Instagram, WhatsApp, TikTok and other connected services remains subject to those platforms’ terms and policies. You authorize Sahaj Inbox to access connected accounts only to provide the features you enable. Platform approval, availability, messaging windows, rate limits and enforcement decisions are controlled by the relevant platform, not Bitleap.

5. Acceptable use

You must not use Sahaj Inbox to:

• Send spam, unsolicited bulk messages or messages prohibited by a connected platform.
• Harass, deceive, exploit or unlawfully discriminate against any person.
• Collect, disclose or misuse personal information without a lawful basis.
• Impersonate another person or connect an account you are not authorized to manage.
• Upload malware, bypass access controls, probe vulnerabilities or disrupt the service.
• Use the service in violation of applicable law, intellectual-property rights or platform policies.

6. Customer content and responsibilities

You retain responsibility for messages, files, templates, instructions and other content submitted through your workspace. You grant us the limited right to process that content only as necessary to operate, secure and support the service. You are responsible for providing required notices, obtaining appropriate consent and responding to requests from your customers.

7. Privacy

Our Privacy Policy explains how information is collected, used, retained and protected. It forms part of these Terms.

8. Availability and changes

We work to keep the service available but do not guarantee uninterrupted or error-free operation. Maintenance, security incidents, internet failures and connected-platform changes may affect availability. We may modify, suspend or discontinue features when reasonably necessary.

9. Suspension and termination

You may stop using the service and disconnect channels at any time. We may restrict or suspend access when reasonably necessary to address security risk, non-payment, unlawful conduct, policy violations, platform requirements or harm to the service or others. Upon termination, access to workspace data may end, subject to applicable retention obligations.

10. Third-party services

Connected platforms and third-party services are operated independently. We are not responsible for their availability, content, policies, account restrictions or decisions. Your relationship with those providers is governed by their respective agreements.

11. Disclaimers

To the extent permitted by law, Sahaj Inbox is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that a connected platform will approve an application, account, message, template or permission request.

12. Limitation of liability

To the maximum extent permitted by law, Bitleap Technologies Pvt. Ltd. will not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, data, goodwill or business opportunities arising from the service or a connected platform. Any direct liability will be limited to the amount paid for the service during the three months preceding the event giving rise to the claim, unless applicable law requires otherwise.

13. Indemnity

You agree to indemnify and hold Bitleap Technologies Pvt. Ltd. harmless from claims, losses and reasonable costs arising from your content, your connected accounts, your violation of these Terms or your violation of law or third-party rights.

14. Governing law

These Terms are governed by the laws of Nepal. Courts of competent jurisdiction in Nepal will have jurisdiction over disputes, subject to any mandatory rights provided by applicable law.

15. Changes and contact

We may update these Terms as the service or legal requirements change. Continued use after revised Terms become effective constitutes acceptance where permitted by law. Questions may be directed to Bitleap Technologies Pvt. Ltd. through the contact details published on our official website.